What is Tidio?
Tidio is a customer messaging platform: live chat, automation flows, and an AI agent called Lyro that answers from your own help content.
What it does well
Absorbing the repetitive third of support — delivery times, opening hours, returns policy — while routing anything unusual to a person.
Who should use it
Small ecommerce and service businesses where the same handful of questions arrive every day.
Who should not use it
Businesses with complex, high-stakes support. If a wrong answer is expensive, the AI agent needs a much narrower remit.