Verdict
What is Notion?
Notion combines documents, wikis and databases in one workspace, with AI that can read what is already in it.
What it does well
Holding the written knowledge of a small business — process, decisions, client notes — in a form that AI search can actually answer questions from.
Who should use it
Small teams standardising how they document work, and consultants running client projects.
Who should not use it
Teams that need strict project management with dependencies and resourcing, or a real CRM. Notion approximates both and excels at neither.
Related reading
How we tested
Same source documents
Same job, every tool
One prompt per job
No re-rolls
Human review
Two editors, blind
Scored against the rubric
Published Sep 2026
Where it fits
Good for
- Small teams standardising documentation
- Consultants running client projects
Not for
- Teams needing strict project management with dependencies and resourcing
- Teams needing a real CRM
Pros
- Holds a small business's process, decisions and client notes in one place
- AI search can actually answer questions from what's already there
Cons
- Approximates project management and CRM without excelling at either
Similar tools
8/10
Google’s assistant, closely tied to Gmail, Docs, Drive and Workspace.
8/10
Meeting transcription and notes with searchable history.